Connecticut Real Estate Commission Policy on Unlicensed Assistants

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The Connecticut Real Estate Commission has issued a formal policy on the use of unlicensed personnel by licensees. (published in Oct. 2014-updated 2018)

According to the policy, unlicensed assistants may perform the following activities:

  1. Answer the phone and forward calls to licensee.
  2. Transmit listings and changes to a multiple listing service.
  3. Follow up on loan commitments after a contract has been negotiated.
  4. Assemble documents for closing.
  5. Secure documents; i.e., public information from town/city hall, courthouse, sewer district, water district, tax assessor, etc.
  6. Have keys made for company listings.
  7. Write and prepare ads (with review of licensee), flyers and promotional materials and place such advertising.
  8. Record and deposit earnest money and other trust funds.
  9. Type contract forms under direction of licensee.
  10. Monitor licenses and personnel files.
  11. Compute commission checks.
  12. Place signs on property.
  13. Order items of routine repair as directed by licensee and/or supervising broker.
  14. Act as courier service to deliver documents, pick up keys, etc.
  15. Schedule appointments for licensee to show listed property.

According to the policy, unlicensed assistants may not perform the following activities:

  1. Host open houses, kiosks, home show booths or fairs, or hand out materials at such functions.
  2. Show property.
  3. Answer any questions from consumers on listing, title, financing, closing, etc.
  4. Contact cooperative brokers, whether in person or otherwise, regarding any negotiations or open transactions.
  5. Discuss or explain a contract, offer to purchase, agreement, listing, or other real estate document with anyone outside the firm.
  6. Be paid on the basis of commission, or any amount based on listings, sales, etc.
  7. Negotiate or agree to any commission, commission split or referral fee on behalf of a licensee.
  8. Place calls that would require a license such as cold calls, solicit listings, contacting expired listings or for sale by owners, or extending invitations to open houses.
  9. Attend inspections or pre‐closing walk‐through unless accompanied by licensee.
  10. The unlicensed assistant is not a decision maker; rather, shall take all direction from supervising licensee.
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